Terms of Service

These Terms & Conditions govern the use of this website and all purchases made through the Calbee Singapore ecommerce website operated by Calbee Moh Seng Pte. Ltd.

By accessing or using this website, customers agree to be bound by these Terms & Conditions.

1. Eligibility

The website may only be used by individuals or entities legally capable of entering into a binding agreement under Singapore law.

Individuals below the legal age must obtain permission from a parent or legal guardian before using the website or making a purchase.

2. Changes to These Terms

Calbee Moh Seng Pte. Ltd. may update these Terms & Conditions when necessary.

Any changes will take effect once published on the website. Continued use of the website following an update constitutes acceptance of the revised terms.

3. Use of the Website

The website must only be used for lawful purposes.

Users must not:

• Use the website for illegal, fraudulent or unauthorised activities
• Disrupt the website, its servers or connected networks
• Attempt to gain unauthorised access to any part of the website
• Copy, reproduce, sell or commercially exploit the website or its content without written permission
• Upload or transmit harmful software, viruses or malicious content

4. Intellectual Property

All content on this website—including text, images, graphics, logos, product designs, videos, icons, downloads and software—is owned by or licensed to Calbee Moh Seng Pte. Ltd.

Website content may not be copied, reproduced, redistributed or commercially used without prior written permission.

5. Third-Party Content and Links

The website may contain links to external websites or services.

• External links are provided for convenience only.
• The Company does not control or endorse third-party websites.
• The Company is not responsible for third-party content, products, services or privacy practices.
• Access to third-party websites is at the user’s own discretion.

6. Privacy and Personal Data

The collection, use and protection of personal information are governed by the Company’s Privacy Policy.

By using this website, users acknowledge that personal information may be collected and processed as described in the Privacy Policy.

7. Website Availability

The website and its content are provided on an “as available” basis.

The Company does not guarantee that:

• The website will always be available or uninterrupted
• All content will be free from errors
• The website will be free from viruses or other harmful components
• Product availability will remain unchanged

The Company may temporarily suspend or restrict access for maintenance, security or operational reasons.

8. Limitation of Liability

To the extent permitted by law, Calbee Moh Seng Pte. Ltd. and its employees, representatives and affiliates will not be responsible for indirect, incidental or consequential losses resulting from the use or inability to use the website.

Nothing in these Terms & Conditions excludes any rights or remedies that cannot legally be excluded under Singapore law.

9. Orders and Acceptance

All orders are subject to acceptance and product availability.

• An order confirmation acknowledges receipt of an order but does not necessarily confirm acceptance.
• An order is accepted once it has been processed or dispatched.
• The Company may cancel or reject an order due to stock issues, pricing errors, suspected fraud or other reasonable circumstances.
• If payment has already been collected for a cancelled order, the relevant amount will be refunded.

10. Product Information

The Company makes reasonable efforts to ensure that product descriptions, images, prices and information are accurate.

However:

• Product packaging may occasionally differ from the images displayed.
• Colours may vary depending on the screen or device used.
• Promotional images may be for illustration purposes only.
• Customers should always refer to the physical packaging for the latest ingredient, allergen and nutritional information.

11. Pricing and Currency

• All prices are displayed in Singapore Dollars.
• Prices are inclusive of prevailing GST unless otherwise stated.
• Prices may be changed without prior notice.
• Promotional prices are valid only during the stated promotional period.
• The price confirmed during checkout will apply to the order.

12. Payment

Payment must be completed using one of the approved payment methods available during checkout.

Customers confirm that they are authorised to use the selected payment method.

Orders may be cancelled if payment is unsuccessful, incomplete or declined by the payment provider.

13. Promotions, Vouchers and Free Gifts

Unless otherwise stated:

• Promotions are valid only during the specified campaign period.
• Voucher codes cannot be exchanged for cash.
• Only one voucher code may be used per order.
• Free gifts are available while stocks last.
• Promotional items and free gifts are not eligible for exchange or cash reimbursement.
• The Company may reject duplicated, fraudulent or unauthorised claims.

Additional campaign-specific terms may apply and will be displayed on the relevant promotional page.

14. Delivery

Delivery is currently available within Singapore.

• Customers must provide an accurate and complete delivery address.
• Delivery fees will be displayed during checkout.
• Delivery timelines are estimates and may be affected by circumstances beyond the Company’s control.
• The Company is not responsible for delays or failed deliveries caused by inaccurate information provided by the customer.

15. Returns and Refunds

Returns, replacements and refunds will be handled according to the separate Delivery, Returns & Refunds Policy available on the website.

Food products cannot generally be returned due to a change of mind or personal preference.

16. Account Security

Customers who create an account are responsible for:

• Keeping their login details confidential
• Preventing unauthorised access to their account
• Informing the Company promptly of any suspected unauthorised activity

The Company may suspend an account where fraudulent, unlawful or suspicious activity is detected.

17. Termination

The Company may suspend or terminate access to the website if these Terms & Conditions are breached or if unlawful activity is suspected.

Provisions relating to intellectual property, liability, privacy and governing law will continue to apply after termination.

18. Governing Law

These Terms & Conditions are governed by the laws of Singapore.

Any dispute relating to these terms or the use of the website will be subject to the jurisdiction of the courts of Singapore.

19. Contact Information

For questions regarding these Terms & Conditions, please contact:

Calbee Moh Seng Pte. Ltd.
Email: hello@calbeemohseng.com.sg
WhatsApp: +65 9772 6786