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Calbee Moh Seng Pte. Ltd. (“Calbee Moh Seng”, “we”, “us” or “our”) respects the privacy of our customers and website users and is committed to protecting personal data in accordance with the Personal Data Protection Act 2012 of Singapore (“PDPA”).

This Privacy Policy explains how we collect, use, disclose and protect personal data obtained through our website and in connection with the products and services provided by us.

1. Collection of Personal Data

We may collect personal data when you visit or use our website, place an order, subscribe to our mailing list, participate in a promotion, submit an enquiry or otherwise interact with us.

Personal data collected may include, but is not limited to:

  • Name
  • Email address
  • Contact number
  • Billing and delivery address
  • Order, payment and transaction information
  • Information provided through enquiries, feedback, promotions or other interactions with us
  • Technical and website usage information, including information collected through cookies, analytics tools and similar technologies

Where possible, personal data will be collected directly from you.

2. Purposes for Collection, Use and Disclosure

We may collect, use and disclose personal data for purposes including, but not limited to:

  • Processing, confirming and fulfilling orders
  • Arranging delivery and providing order-related updates
  • Processing payments, refunds and other transactions
  • Creating and managing customer accounts
  • Responding to enquiries, requests, feedback or complaints
  • Administering promotions, contests, giveaways and other marketing activities
  • Providing customer service and support
  • Improving our website, products, services and customer experience
  • Conducting website analytics and understanding the use and performance of our website
  • Detecting and preventing fraud, misuse, unauthorised transactions or security incidents
  • Complying with applicable laws, regulations and regulatory requirements
  • Sending marketing communications, newsletters, promotions and product updates where consent has been provided

We will only collect, use or disclose personal data for purposes that are reasonably appropriate in the circumstances and in accordance with applicable laws.

3. Marketing Communications

Where you have provided your consent, we may send you marketing communications relating to our products, promotions, new launches, campaigns and other updates.

You may withdraw your consent to receive marketing communications at any time by using the unsubscribe link provided in our marketing emails or by contacting us.

Withdrawal from marketing communications will not affect transactional, administrative or service-related communications that may be necessary in connection with your orders, account or enquiries.

4. Disclosure of Personal Data

We may disclose personal data to third parties where reasonably necessary for the operation of our business or provision of our products and services.

Such third parties may include:

  • Payment service providers
  • Delivery, courier and logistics service providers
  • Website hosting, development and technical service providers
  • Email marketing and communication service providers
  • Analytics and information technology service providers
  • Professional advisers and other service providers acting on our behalf
  • Government authorities or regulatory bodies where disclosure is required by law

We do not sell personal data to third parties.

Where personal data is disclosed to third-party service providers, we will take reasonable steps to ensure that such information is handled appropriately and for the intended purposes.

5. Cookies and Website Analytics

Our website may use cookies and similar technologies to enable website functionality, improve website performance, understand how visitors interact with our website and enhance the overall user experience.

Information collected may include pages visited, traffic sources, browser or device information and interactions with the website.

By continuing to use our website, you acknowledge that cookies and similar technologies may be used in accordance with this Privacy Policy and your browser settings.

6. Protection of Personal Data

We take reasonable administrative, physical and technical measures to protect personal data under our possession or control against unauthorised access, collection, use, disclosure, copying, modification, disposal, loss or other similar risks.

While reasonable measures are taken to safeguard personal data, no method of electronic transmission or storage is completely secure. Accordingly, we cannot guarantee the absolute security of information transmitted through the Internet.

7. Retention of Personal Data

We will retain personal data only for as long as it is reasonably necessary to fulfil the purposes for which it was collected or as required for legal, regulatory, accounting or legitimate business purposes.

When personal data is no longer required for such purposes, we will take reasonable steps to securely dispose of or anonymise the personal data.

8. Access and Correction of Personal Data

You may request access to personal data held by us or request correction of any inaccurate or incomplete personal data.

We may require reasonable information to verify your identity before processing such requests.

Requests may be subject to applicable exceptions and requirements under the PDPA.

9. Withdrawal of Consent

You may withdraw your consent to our continued collection, use or disclosure of your personal data by contacting us.

Upon receipt of a withdrawal request, we will inform you of the likely consequences of withdrawing your consent and will cease collecting, using or disclosing the relevant personal data within a reasonable period, unless otherwise permitted or required by law.

Please note that withdrawal of consent may affect our ability to provide certain products or services where the relevant personal data is required to fulfil your request or order.

10. Third-Party Websites

Our website may contain links to websites, platforms or services operated by third parties.

Calbee Moh Seng is not responsible for the privacy practices, security or content of such third-party websites or services. You are encouraged to review the applicable privacy policies before providing personal data to any third party.

11. Changes to This Privacy Policy

We reserve the right to amend or update this Privacy Policy from time to time to reflect changes in our business practices, website, services or applicable legal and regulatory requirements.

Any amendments will be published on this page and will take effect from the date of publication.

12. Contact Information

For questions regarding this Privacy Policy, please contact:

Calbee Moh Seng Pte. Ltd.
Email: hello@calbeemohseng.com.sg
WhatsApp: +65 9772 6786

 

 

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