Delivery & Returns

Calbee Moh Seng Pte. Ltd. is committed to ensuring that all products arrive in good condition. This policy explains the delivery, replacement and refund terms for purchases made directly through the Calbee Singapore website.

1. Delivery

Delivery is currently available within Singapore.

• Delivery fee: $4.00 per order
• Free delivery: Orders of $30.00 and above
• Delivery charges and eligibility for free delivery will be shown during checkout.
• Customers are responsible for providing a complete and accurate delivery address and contact number.

Delivery delays may occasionally occur due to public holidays, high order volumes, courier disruptions or other circumstances beyond the Company’s control.

2. Applicability

This policy applies only to purchases made directly through the Calbee Singapore website.

Products purchased through supermarkets, online marketplaces or other authorised retailers are subject to the respective retailer’s return and refund policies.

3. Non-Returnable Products

For food safety and hygiene reasons, returns, exchanges and refunds will not be accepted for:

• Change-of-mind purchases
• Incorrect products or flavours selected by the customer
• Personal taste or flavour preferences
• Products that have been opened, partially consumed or tampered with
• Products that were not stored according to the recommended storage instructions

4. Damaged, Defective or Outdated Products

A replacement or refund may be requested if a product:

• Arrives damaged
• Is defective
• Is past its stated best-before date at the time of delivery

The issue must be reported within seven calendar days of delivery. The following information must be provided:

• Order number or proof of purchase
• Clear photographs of the affected product
• A photograph of the product’s best-before date, where applicable
• A brief description of the issue

After verification, the Company may provide either:

• A replacement of the affected product; or
• A refund for the affected product

5. Incorrect or Missing Items

Incorrect or missing items must be reported within 48 hours of receiving the order.

Once the claim has been verified, the Company will arrange a replacement or delivery of the missing item at no additional charge.

6. Refunds

Approved refunds will be returned through the original payment method.

• Refunds will be processed within 14 business days from the date of approval.
• The time required for the refund to appear may vary depending on the payment provider or financial institution.
• Delivery charges are generally non-refundable unless the refund results from an error by the Company.

7. Return Procedure

Before returning any product:

1. Contact the Customer Service team and provide the required information.
2. Wait for the return or replacement request to be approved.
3. Follow the return instructions provided by the Customer Service team.

Products returned without prior approval may not be accepted.

For verified claims, reasonable return delivery costs will be covered by the Company.

8. Exclusions

A replacement or refund may be declined if:

• The request is submitted after the applicable reporting period
• Sufficient proof of purchase or photographic evidence is not provided
• The product has been improperly stored
• The product has been opened, consumed or tampered with
• The issue resulted from circumstances outside the Company’s control

9. Limitation of Liability

Where permitted by law, the Company’s liability for damaged, defective or incorrect products will be limited to the purchase price of the affected products.

10. Contact Information

For delivery, replacement or refund enquiries, please contact:

Calbee Moh Seng Pte. Ltd.
Email: hello@calbeemohseng.com.sg
WhatsApp: +65 9772 6786